Our Partners
Everything you need, under one roof.
CCaaS
Move your contact centre to the cloud with industry-leading CCaaS solutions.
Five9 helps you enhance your customer experience and achieve tangible business results. Their Intelligent CX Platform enables you to engage customers on their channel of choice, streamline your operations, and use the power of practical AI, automation, and cloud to increase business agility and exceed your customers’ expectations.
NiCE is transforming the world with AI that puts people first. Their purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organisations to innovate and act, from interaction to resolution. Trusted by organisations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organisation, delivering proven measurable outcomes.
Talkdesk AI-powered cloud contact center for enterprises of all sizes. Deliver exceptional customer experiences with the cloud contact center platform built for your industry, now powered by generative AI.
WEM
Leverage intelligent workforce tools that align operations with business goals, customer demand, and agent experience.
Evaluagent is the first true Quality Intelligence platform combining AI-powered QA and Conversation Intelligence with VoC and CX insights to transform contact centre performance.
Verint is a leader in CX automation. Verint Open Platform has been recognized for CX automation leadership as well as excellent customer ratings. It serves thousands of contact centers across the globe, with four million agents currently using the platform and expanding with AI-powered bots
As a leader in the Workforce Management industry for over two decades, this cloud WFM product encompasses all workforce planning needs and is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges
Ecosystem Partners
A trusted ecosystem of specialist partners, delivering added value across your contact centre to optimise, scale, and succeed.
AL Performance is a company dedicated to helping businesses get the most out of their contact centres. With decades of operational experience in contact centres around the world AL Performance can help with all sales training, contact centre processes, performance analysis, dialler management, dial strategy and much more. Each member of the team has worked in multiple roles within the contact centre from sales agent through to sales trainer and heads of department.
PCI Compliant Payment taking remains a key component of any contact centre set-up. BCH Digital have a wide range of PCI-DSS certified solutions including live agent payment taking, automated payment lines, pay by link and many more options
2Ring specialises in providing real-time reporting and alerting solutions to contact centres. Their Dashboards & Wallboards solutions are designed to enhance the performance and efficiency of contact centres of all sizes by offering user-friendly real-time reporting and alerting capabilities.
6 Degrees protect UK organisations and help them thrive in the cloud by giving them secure platforms to innovate and grow. Six Degrees are all about enabling clients to achieve more; providing superior secure solutions, powered by passionate people.
OutboundIQ is an outbound dialler performance optimisation specialist. Their fully automated, data-driven, results-based engine integrates into your contact centre platform to instruct optimal ANI assignment, maximizing contact with every person in your database. Phase2 are proud to be the exclusive partner for OutboundIQ in the EMEA region.